Self-Paced Program

Approved refunds are processed within 10 business days to your original payment method.

  • Full Refund

    Available within 30 days of purchase if you’ve completed less than 20% of the course and haven’t received written feedback.

  • Partial Refund

    If you’ve received one written feedback, you may receive a 50% refund (or refund reduced by $50 if a fixed-fee model is adopted).

  • No Refund

    Once you’ve completed 20% or more of the program or received two or more written feedbacks.

Group-Moderated Program

Approved refunds are processed within 10 business days to your original payment method.

  • We offer two options for how refunds apply. Your enrollment terms will clarify which applies:

  • Option A

    Full refund: If cancellation is requested 7+ days before the cohort begins. 50% refund: If cancellation is requested after the cutoff but before the first live session. No refund: Once the first live session has started.

  • Option B

    Full refund: If cancellation occurs before the halfway point of the course. No refund: Once the course is past the halfway point.

Transfers & Substitutions

Approved refunds are processed within 10 business days to your original payment method.

  • One-Time Free Transfer

    Move to a future cohort at no cost if requested 48+ hours before the first live session.

  • Late Transfer

    Requests made within 48 hours of the first session incur a $25 change fee.

  • Substitutions

    You may assign your seat to another learner if requested 48+ hours before the first live session.

Changes Initiated By FosterHealth Institute

  • If FHI postpones or cancels a course/session, you may choose a full refund or a transfer/credit. FHI’s liability is limited to fees paid for the affected portion.

Extraordinary Circumstances

  • We understand life happens. In the event of medical, family, or other emergencies, FHI may grant exceptions at its sole discretion, provided you submit documentation.

Transfers & Substitutions

Approved refunds are processed within 10 business days to your original payment method.

  • Completion Percentage

    Tracked automatically by our learning platform.

  • Feedback Consumed

    Any written review delivered by FHI staff or mentors.